Delivery & Pick-Up Policy
Delivery policy:
- Client understands that we will only deliver the products and will not set up.
- Clients must have a point of contact present at time of delivery to receive and accept the delivery. Driver will only wait 15 minutes past the delivery window.
- Delivery drivers will attempt to place flowers in a shaded, air conditioned space, max up to 30 feet from the van.
- Whimsical Creative is not responsible for any damages or changes to the product that occurs after delivery.
Pickup Policy:
- We place all arrangements in cardboard boxes for transport and will pack in a way to minimize any damage that may occur during transport.
- The water in vases may spill during transport. We recommend placing boxes on a water-proof mat, towel, or shelf liner to minimize shifting during transport.
- Client accepts items at the time of pickup. Whimsical Creative is not responsible for damage to products once they have left the studio.